“Hope is being able to see that there is light despite all of the darkness.” — Desmond Tutu
Jessa Marcenko, Registered Provisional Psychologist, has always aimed to spark hope in hopeless times, making Hope Psychology a fitting name for her practice.
Have questions you want answered before booking?
If you are unsure if the services we provide are what you need, we encourage you to reach out! These free consultations are offered to better ensure we are a good match for your specific needs!
Insurance Coverage
As a Registered Provisional Psychologist, Jessa is able to offer direct billing for Alberta Blue Cross and Alberta School Employee Benefit Plan (ASEBP), Sun Life and Medavie Blue Cross. Jessa is also a registered/pre-approved provider for Green Shield. If your insurance provider is not on this list, it is likely that you will still be able to submit your insurance yourself. However, it is advised that you contact your insurer before your first session to confirm that your plan covers the services of a Registered Provisional Psychologist.
What does it mean to be a Registered Provisional Psychologist?
In the journey to becoming a registered psychologist, a professional must go through an extensive amount of supervised hours and pass a licensing exam. This process helps to protect the public and ensures high quality of care for clients. Jessa has two supervisors who are Registered Psychologists named Claire Wilde (2671) and Margot Crane (4424). They are required to sign off on all written reports and are available for consultation or guidance for treatment. Jessa has passed the “EPPP” licensing exam and is at the tail end of her provisional hours journey!
FAQs
Does Hope Psychology Provide Emergency Services?
Hope Psychology and all of its therapists are not emergency services providers. Therapists often have no access to a phone or email when in session or out of the office, making them unable to provide these types of services. To receive immediate care in an emergency, please instead call 911, visit your local emergency room or call a suicide help line, such as 988 (text option as well). Other emergency services include: Kid’s Help Phone: 1-800-668-6868, Mental Health Helpline (24/7): 1-877-303-2642, Addiction Helpline (24/7): 1-866-332-2322.
Does Therapy Involve doing Homework?
Some strategies you may learn require practice to master. It may be encouraged that you practice between sessions for “homework.”
Social Media Policy
Please note that in order to best protect your privacy and confidentiality, social media friend requests and or messages will not be responded to on the therapist's personal accounts. This is to both protect professional boundaries, but also your confidentiality. Hope Psychology now has its own social media accounts. It is still advised that you please do not message Hope Psychology through social media accounts as they are not intended for the purpose of emergency services. The Hope Psychology and Wellness instagram and facebook pages are intended for educational and entertainment purposes only and is not a replacement for therapy. For any current or past clients please note that engaging on our social media pages can be a risk to your confidentiality and to proceed with caution. Any hateful, harmful or derogatory comments will be deleted and we have the right to block engagers who choose to respond in this way.
Is there a way to speak directly with the therapist before booking?
Yes! You can book a free 15-minute consultation before deciding to try therapy. This is a great opportunity to ask the therapist any questions you may have. To book you can go to Hope Psychology’s booking website https://hopepsychology.janeapp.com and click “Free 15-minute phone consultation.” You can also click the “Book Now” links on this website to book. Please ensure that you click the proper location for your appointments. The therapist will then call you on the number you list at the appointment time. Please be in a confidential space to talk for this consultation.
Is therapy confidential?
Information shared and discussed between yourself and the therapist is confidential in nature. Your information cannot be released without your written consent. However, there are limits to confidentiality. These limits include:
If you disclose a clear plan to end your life or threaten to harm another individual in the same planned out way.
If child abuse, the abuse of an elderly person or person with a disability is disclosed including abuse such as physical, sexual, or emotional. Neglect is also considered to fall under the category of abuse.
If a court order or subpoena is served.
If it is disclosed that another regulated health act professional is engaging in sexually inappropriate behaviour.
What is Telehealth?
Telehealth or telepsychology is therapy that takes place in an online format or by phone. Online appointments will be through the Jane App booking system, which is HIPPA compliant. You will receive a link for your appointments and it will take you to a secure zoom-type online format where you and the therapist can view and speak with each other. You will need good internet connection for this type of an appointment.
What does “Eclectic” mean?
An eclectic approach is one that brings in techniques and interventions from multiple theoretical orientations. For example, Jessa pulls techniques from both Cognitive Behavioural Therapy and Dialectical Behavioural Therapy.